Satisfaction Guarantee
Our Satisfaction Guarantee
At El Taller de Mami, we are committed to giving you the best experience possible. We are confident in the quality of our products and services, and we back up our promise with a Happiness Guarantee. When you choose our products, you choose satisfaction and peace of mind.
What Does Our Guarantee Include?
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Total Satisfaction: If you are not completely satisfied with your purchase, we will do everything we can to solve any problem. Your happiness is our number one priority.
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Hassle-Free Returns: If for any reason you are not happy with your product, we offer a hassle-free returns process. Simply contact our customer service team, and we will help you resolve it. Please note that all personalized products cannot be returned. We will find a way to please you.
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Quality Guarantee: We take pride in the quality of our products, and we back them with a quality guarantee. If your product has manufacturing defects, we will replace it immediately.
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First-Class Customer Service: Our customer service team is available to help you at any time. If you have questions, concerns or need assistance, we are here for you.
Our mission is to ensure that your experience with us is exceptional and worry-free. When you choose Mami's workshop, you are choosing quality, service and, above all, your happiness and the happiness of those around you.
Our Money Back Guarantee
According to our Satisfaction Guarantee, customer satisfaction is the most important thing to this company. This also applies when it comes to a return request, since this organization only requests that the merchandise be returned if it is found to have a construction defect, with breakage present and in its original packaging.
NO RETURNS OR REFUNDS ARE ALLOWED FOR PERSONALIZED PRODUCTS
For NON-personalized products:
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be:
- Broken, unused and in the same condition as you received it. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
There are certain situations where only partial refunds are given: (if applicable)
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
*Any item returned more than 30 days after delivery.